FAQ

Image Licensing Policy

All artwork and photography available through ArtShop is licensed, not
sold. When you use our images, you’re agreeing to the following terms that
govern how they can and cannot be used.

What You Can Do

When you license an image from ArtShop, you’re granted a non-exclusive,
non-transferable, worldwide, and perpetual right to use the image in a
single film, television series, advertisement, or other audiovisual production.
This includes:

• Modifying or incorporating the
  image into your project as needed
• Displaying the image as part of
  your project on websites, social media, mobile apps, and streaming
  platforms
• Using stills that include the
  image for promoting your project, as long as the image is not the main
  focus

What You Cannot Do

Our images cannot be:

• Used in more than one project
  without obtaining an additional license
• Used in merchandise like posters,
  clothing, or greeting cards for sale or promotional distribution
• Included in digital templates
  meant for resale
• Used in any way that implies
  endorsement by or affiliation with a third party
• Used in a way that could be
  considered defamatory, obscene, or misleading

You also may not portray any model in a way that a reasonable person
might find offensive—including, but not limited to, uses involving adult
content, political messaging, or health-related implications.

Additionally, our images may not be used in:

• Logos, trademarks, business
  names, or key art
• Machine learning, facial
  recognition, or artificial intelligence technologies

Sublicensing & Subcontracting

Licenses are granted to the purchasing party and are not transferable.
However:

• If you’re purchasing on behalf of
  a client, the client can use the image (as long as you have legal
  authority to bind them to the license terms).
• Subcontractors (like a
  post-production house or ad agency) may use the image to support your
  licensed project, but not for unrelated work.

Other Legal Stuff

• Refunds: Once an image is licensed, it’s
  non-refundable.
• Copyright: ArtShop retains full copyright
  ownership. Your license doesn't affect our rights to continue using or
  licensing the image elsewhere.
• Security: You're responsible for keeping
  the image secure and may store a backup for your own use.
• Disputes: Any disputes are subject to
  binding arbitration in the state of Georgia.

Summary

We’re here to make licensing easy and transparent for the film and
television industry. If you’re ever unsure about whether a particular use is
allowed, reach out—we’re happy to help.

Privacy Policy

Effective Date: 7/28/25

At ArtShop, LLC (“ArtShop”, “we”, “us”, or “our”), we value your privacy
and are committed to protecting your personal information. This Privacy Policy
explains how we collect, use, and share information when you visit or make a
purchase from our website, artshop.com.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account Information: When you create an account or
  submit a quote request, we collect your name, email address, company name
  (if applicable), and project details.
• Payment Information: We use third-party payment
  processors and do not store full credit card numbers on our servers.
• Correspondence: When you contact us, we keep a
  record of your communication.

b. Automatically Collected Information

• Usage Data: We collect information about
  your device, web browser, IP address, time zone, and how you interact with
  the site.
• Cookies: We use cookies and similar
  technologies to enhance your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the collected data to:

• Fulfill and manage orders and
  licenses
• Communicate with you about your
  account, requests, or purchases
• Provide customer support
• Improve and optimize our website
  and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We only share it with trusted
third parties, including:

• Service Providers: For payment processing, website
  hosting, email delivery, and analytics
• Legal Authorities: If required to comply with the
  law or protect our rights

4. Third-Party Tools

We use services like Google Analytics, Shopify, and email platforms that
may collect anonymized data through cookies or similar tracking technologies.
These providers have their own privacy policies, and we encourage you to review
them.

5. Data Retention

We retain your personal information only as long as necessary to fulfill
the purposes outlined in this policy—such as providing services, complying with
legal obligations, or resolving disputes.

6. Your Rights

Depending on your location, you may have rights under data protection
laws, including:

• Access to the information we hold
  about you
• Request correction or deletion of
  your data
• Object to or restrict certain
  types of processing
• Data portability

To exercise any of these rights, please contact us using the information
below.

7. Security

We implement appropriate technical and organizational measures to
safeguard your personal information. However, no internet transmission is 100%
secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our site and services are intended for adults. We do not knowingly
collect personal data from children under 13 (or older if applicable by local
laws). If we learn we have collected such information, we will delete it
promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in
our practices or for other operational, legal, or regulatory reasons. Updates
will be posted on this page with a revised “Effective Date.”

Refund Policy

Effective Date: 7/28/25

At ArtShop, LLC, we’re committed to providing high-quality, fully cleared
digital artwork and photography for film, television, and media productions.
Due to the nature of digital products, all sales are considered final.

Digital Product Refund Policy

Because our products are delivered digitally and cannot be returned, we do
not offer refunds, exchanges, or cancellations once a purchase or licensing
agreement is completed. This policy applies to all downloadable assets,
including but not limited to:

• Photography files
• Artwork files
• Licensed digital image sets
• Production-ready deliverables

Please be sure to review your selections carefully before completing your
order.

Exceptions                                          

Refunds may only be considered under the following exceptional
circumstances:

• You received the wrong file and
  can provide proof of purchase
• The file is corrupted or fails to
  download and our team is unable to provide a working replacement
• You were charged in error and
  notify us promptly

If you believe your situation qualifies for an exception, please contact
us within 7 days of your purchase at [Your Contact Email], and include:

• Your order number
• A description of the issue
• Any relevant screenshots or
  supporting documentation

We will assess your request on a case-by-case basis.

Licensing Agreement Reminder

All purchases are governed by our Image License Agreement, which outlines
the terms of use for licensed content. By completing a transaction, you confirm
that you have read and agree to those terms.

© 2025 ArtShop, LLC. All images and site content are protected by copyright and trademark laws. Unauthorized use or copying is strictly prohibited.